Answered By: Mavis Klemcke
Last Updated: Nov 01, 2019     Views: 0

Most likely the verification email has been marked as junk. Here’s how to mark it as a safe sender: 

  1. Log into Bobcat Mail online 

  1. Click the Gear icon for “settings” in the top-right of the page 

  1. Search Outlook settings for “Safe Sender” and click on “Safe Senders and Domains” 

  1. Click “+ Add” to add a safe sender 

  1. Type in "proquest.com” and hit enter 

  1. Click “SAVE” at the top-right 

  1. Go back to RefWorks, and click “Resend Activation Link” 

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