Q. Patron is unable to access an online resource or content (eBook, eJournal, Database)

Clearing Browser History, Cache, and Cookies: Many access issues with online resources will resolve by clearing browser history, cache, and cookies. This is also staff's first step as we work our way through troubleshooting issues

What are browser history, cache, and cookies?

• Browser History is the list of sites that you have visited using this specific browser.
• Cache stores temporary files, such as web pages and other online media, that the browser downloaded from the Internet to speed up loading of pages and sites that you've already visited.
• Cookies store information about websites you visit, such as site preferences or login status. This includes preferences stored by the Adobe Flash plug-in. Cookies can also be used by third parties to track you across sites.

Select your browser to view instructions on how to clear the history, cache, and cookies.

Mozilla Firefox
Google Chrome
Microsoft Edge
Safari

Clearing history on a Mac.
Clearing cookies and cache (website data)
Clearing history, cache, and cookies on iPhone/iPad

If you're still unable to access the library resource, make sure you're using a link to access the resource that begins at the TXST University Libraries homepage.

Periodical List is our directory listing our access to print and online journals. It's also the place to start to access eJournal content.

Databases are listed on our directory with a link set up for on and off campus access.

Library Catalog lists material available through various print and online collections the library has access to (eBooks, streaming media, etc.) If you're having trouble opening up an eBook, start from the Library Catalog first to verify access.

If none of these steps work, then staff need to research the issue and possibly escalate the issue to the vendor. Please submit a ticket request for further assistance.